Salesforce Losses Customer Data, Highlights Risk of Not Backing Up Data!
On May 12th 2016 Salesforce lost a large amount of their customer’s data. Salesforce is still trying to fully understand what went wrong and of course how to stop it from recurring. However, it needs to be pointed out that even with a skilled staff and an infrastructure designed with redundancy in mind problems occur and critical customer data can be lost. The Salesforce loss highlights the risk that companies of all sizes face and why a proper data protection strategy needs to be in place for data created and stored in the cloud – backup your data up from the cloud!
Many companies are using or thinking of using services offered by AWS, Azure, Google Apps, Salesforce, Office 365 and others. We’d like to remind you that you the customer bear the responsibility of protecting your data NOT the cloud providers. They are only responsible for making the service available to you the user.
Salesforce’s Master Subscription Agreement states, in Section 3.1, to “use commercially reasonable efforts to make the online Services available 24 hours a day, 7 days a week” unless acts of God, government action, natural disasters, ISP SNAFUs, civil unrest or DDOS attacks intervene.
Also, vendors such as Salesforce.com charge per recovery if a data recovery is required. For example, with Salesforce.com, after 15 days, records sent to the Recycle Bin can only be recovered with the help of support at a cost of $10,000.00 per recovery. And after 90 days, records sent to the Recycle Bin are unrecoverable; and restores, where possible, are ‘all or nothing’ meaning you could end up with a large and confusing quantity of files in a user’s account. Office 365 and Google Apps have similar policies whereby after a specific number of days the data restores may not be possible.
Unfortunately, this is not the first time that Salesforce has lost customer data nor will it be the last – technology can and does fail. What you the user should understand is the risks associated with using cloud services and that data recovery protection is available by cloud2cloud backup specialist.