Why Backing Up Salesforce Data Is A Must!
With Salesforce becoming the de facto PaaS provider, thousands of loyal customers should be aware that Salesforce doesn’t backup your data. To Salesforce’s credit they continue to aggressively develop their platform gaining access to more clients and more data. But as they offer more services data backup becomes that much more important.
Just because a company has a robust PaaS offering doesn’t mean that they are responsible for your data – check the EULA. Like Salesforce most large PaaS providers like Google, Amazon, and Microsoft are not responsible for client data. They are responsible for their platform and related services that you use but the data that you upload into their cloud is your responsibility – so make sure you are backing it all up!
The following are the key reasons you should not rely on just Salesforce.
- No Data Backups
Salesforce simply doesn’t backup end-user data, check the EULA. This means if data is lost or delated by human error, machine flaw or an act of God there’s a chance you won’t be getting your data back.
This isn’t Salesforce’s fault it’s their way of staying out of harm’s way. Storing data for any extended period of time is expensive. Offering data backup really means delivering restore capabilities which if difficult and can have legal complications – look no further than recent Apple news.
- Weak Retention
Data loss happens all the time even in the cloud. Did you know that 47% of cloud data loss is actually a result of user error, such as accidental deletion or data overwrites? With a Salesforce account any time a user deletes data from his or hers instance, that data is retained in Salesforce’s Recycle Bin for only 15 days. If you think about it 15 days is not that long considering most corporations retain data for many months and even years depending on how the data is categorized. The issue with Salesforce many times is visibility and will so many users at different levels accessing data it could take easily take more than 15 days for a user or administrator to realize something is missing.
To be fair Salesforce does offer a US$10,000 last-resort data recovery service for organizations who need to recover deleted data but there are no guarantees. If Salesforce can’t recover the data then you are simply out of luck. It should also be noted that Salesforce’s service will only recover data up to 90 days old.
- Cumbersome Manual Backups
Salesforce does not back up customers’ data but they do offer a manual backup service called the Data Export Service. Your can export all Salesforce data once a week. But beware — things can get pretty tedious here!
You or your IT admin will have to either schedule or request an export from the Export Service Page. Depending on the amount of data you have and the amount of traffic Salesforce has on their end, it can take hours or days before an export file is ready. Then you must remember to return to the export service page to download their export ZIP files. Files will need to be carefully and manually organized in a central location alongside previous weekly export files – talk about painful.
- Lack of Search Capabilities
Compared to any standard data backup and recovery tool searching for data within Salesforce export files is difficult. This is especially true if you’re not sure when the missing data was last present in Salesforce. Without the ability to search across all backups, IT admins could spend hours or days going through ZIP files, searching for the missing data.
Accidental deletion and overwrites happen all the time. With all the valuable data that is stored in Salesforce, organizations need to perform frequent and consistent backups of their Salesforce data to prevent data loss. It is also important that organizations don’t solely depend on the Data Export Service as a backup method, because with so much data constantly being updated in Salesforce, even backing up once a week is not enough.